Leadership Ecademy offers training for a wide variety of leadership topics.


Leaders need to be able to communicate with others effectively so their team members can rise to the challenge of making thoughtful decisions. Without communication skills to keep people working in concert, it is difficult to do quality work in an efficient manner. Poor communication skills result in cost overruns and project delays, quality problems, and low morale. By contrast, leaders that communicate effectively drive better business outcomes, and their direct reports feel better about their work environment.

This course trains the foundational informing skills that professionals at all levels of an organization need to keep teams functioning effectively. You will learn how to identify the needs of your audience, target your message, and deliver the message through the most effective media in order to improve the effectiveness of your communication. You will also learn specialized skills for communicating upwards and handling conversations on difficult topics such as reporting problems or confronting performance issues.

icon-informingBy the end of this course, you will be able to:

  • Diagnose where communication problems are occurring
  • Uncover the needs of your audience
  • Select the appropriate channel(s) for your messages
  • Construct messages with clear takeaways
  • Use strategies to discuss difficult issues confidently

Learning these skills will result in:

  • Clearer communication among employees, including upwards and downwards
  • Consistent and timely informing among team members
  • Better use of situation-appropriate communication channels
  • Fewer surprises from being blindsided or caught unaware
  • Less silence around uncomfortable issues

Conflict Management

Conflict is not just an inevitable part of working with others—it is an essential step in uncovering issues, generating ideas, and pushing groups beyond their individual understandings. Leaders need to be confident when managing conflict in order to harness the productive power of disagreement while avoiding the negative consequences of poorly handled conflict.

icon-conflict-managementBy the end of this course, you will be able to:

  • Identify the keys to effective difficult conversations
  • Prepare yourself to start a conversation with a shared purpose
  • Encourage open dialogue to draw out others’ understandings
  • Restore a conversation at risk of breaking down

Learning these skills will result in:

  • Greater confidence in facing conflict
  • Higher levels of trust among team members
  • More open engagement on key issues
  • Better resolution of disagreements

Customer Focus

To be an effective leader, you need to help others connect to the purpose for your projects. Ultimately, every organizational purpose is grounded on the needs of your customers. In this course, you will learn how to embrace a customer focus mindset in your work with external customers, as well as others within your organization, in order to establish the purpose for the actions of yourself and your team members.

icon-customer-focusBy the end of this course, you will be able to:

  • Embrace the higher purpose for your work
  • Understand how to connect with internal and external customers
  • Clarify customer expectations
  • Respond to customer complaints
  • Develop and nurture high-quality customer relationships
  • Anticipate customer needs

Learning these skills will result in:

  • Improved morale from understanding the higher purpose of work
  • Reduced “punching the clock” behavior through more meaningful work
  • Better cooperation & teamwork due to understanding shared goals
  • Strengthened relationships through understanding customer needs
  • Better handling of complaints


Making timely decisions is more important than ever. Most jobs today require creative problem-solving, and employees are expected to make decisions about how to respond to complex problems rather than just following procedures. Companies need workers who can make good decisions at all levels of the organization, and they need to make those decisions quickly, without being swamped by the sheer quantity of information available.

This course trains the decision-making skills that professionals need in order to make quality decisions under time pressure, to manage uncertainty and incomplete information, and to improve their decision-making through experience.

icon-timely-decision-makingBy the end of this course, you will be able to:

  • Reduce procrastination with cause-specific strategies
  • Make quicker decisions by strategically allocating your time
  • Gain confidence when making decisions with incomplete information
  • Learn from additional decision-making experience

Learning these skills will result in:

  • More rapid decision-making
  • Higher quality decisions under time constraints
  • Increased comfort when deciding with incomplete information
  • Stronger ability to benefit from past experience

Directing Others

Managing others demands a different approach than the method used to be effective as an individual worker. Effective managers need to understand how to get the best work out of their people so they can raise the level of performance for their organization.

In this course, you will learn techniques to improve the performance of your direct reports, as well as how to grow their abilities over time. By adopting a leadership mindset, you can accomplish projects beyond the scope of your abilities as an individual contributor.

icon-directing-othersBy the end of this course, you will be able to:

  • Embrace a leadership mindset
  • Create accountability with direct reports
  • Remove barriers for direct reports
  • Give feedback to improve performance

Learning these skills will result in:

  • Better understanding of your role as a supervisor
  • Improved oversight of work by others
  • More productive accountability conversations
  • Increased ability to identify and reduce barriers
  • Improved performance from better feedback

Driving Results

The success of leaders is measured by the results that their teams produce. Positive outcomes start with leaders who take ownership of their results, consistently execute on their commitments, create accountability, and overcome barriers to success. Leaders who focus on these principles create a culture of high performance that can spread well beyond their immediate work group.

In this course, you will learn techniques to drive excellence from your part of the organization. By expanding your sphere of responsibility, mastering your fundamentals, and creating a culture of discipline, you can build long-term success for your organization.

Bicon-drive-for-resultsy the end of this course, you will be able to:

  • Take ownership of your results
  • Establish a culture of disciplined execution
  • Create accountability for consistent progress
  • Overcome barriers that limit performance

Learning these skills will result in:

  • Greater sense of control over your results
  • Better performance on critical work
  • Regular progress towards key goals
  • More sustainable improvement in performance

Emotional Intelligence

To bring out the best in others, leaders need to recognize that people will respond to situations differently. Emotional intelligence—the ability to understand and manage the emotions of yourself and others—is a crucial skill for leaders because emotions can color the way people perceive situations, as well as highlight their unique needs in responding to those situations.

Many leadership skills, such as conflict management, creating accountability, and motivating others, implicitly depend on emotional intelligence. However, leaders who explicitly develop their emotional intelligence abilities are better prepared to recognize their emotions in stressful situations, manage their emotions appropriately, and relate to others in productive and supportive ways.

icon-emotional-intelligenceBy the end of this course, you will be able to:

  • Use the social styles model to understand the needs of yourself and others
  • Implement strategies to improve your emotional self skills
  • Use techniques to demonstrate empathy to others
  • Commit to strengthening relationships

Learning these skills will result in:

  • Increased awareness of your strengths and weaknesses
  • Improved interactions with others
  • More productive responses to stressful situations
  • Stronger rapport with team members
  • Better professional relationships

Managing Performance

To be effective, leaders need to direct and improve their team’s work. The ability to measure performance enables leaders to see what is working effectively and where your efforts can improve.

In this course, you will learn how to use measurements to track work progress, focus your team’s efforts, and drive action. This course will cover techniques to measure work in a wide variety of environments, from traditional manufacturing businesses to knowledge-based endeavors like research, human services, shared support functions. You will also learn the skills to manage work based on this information: concentrating on the critical elements for success, targeting improvements with high-leverage initiatives, increasing effort to counteract early warning signs of problems, and rewarding the right behaviors.

icon-managing-and-measuring-workBy the end of this course, you will be able to:

  • Formulate measurable objectives
  • Determine appropriate leading indicators
  • Track progress throughout the work process
  • Set up feedback loops to manage work

Learning these skills will result in the following outcomes:

  • Focus on the critical drivers of success
  • Better awareness of whether goals are likely to be met
  • Improved commitment to team goals and priorities


Planning enables organizations of all sizes to work more effectively by defining clear objectives, breaking work into manageable pieces, developing roadmaps for accomplishing those pieces, and coordinating the efforts of different groups.

In this course, you will focus on planning skills at the level of tasks and milestones. By concentrating on your overall areas of responsibility, your current projects, and your immediate actions, you will be able to develop skills that make an impact in your day-to-day professional life.

icon-planningBy the end of this course, you will be able to:

  • Communicate how your work affects the organization’s goals
  • Set concrete goals
  • Determine priorities in light of objectives
  • Accurately estimate the length and difficulty of tasks
  • Establish work planning habits
  • Adapt plans to changing circumstances

Learning these skills will result in:

  • Improved productivity through better organization
  • Less work “falling through the cracks”
  • More realistic schedules
  • Better coordination of work with teams
  • Improved priority setting
  • More reliable work habits

Priority Setting

No organization—or individual—can do everything. Leaders at all levels need the ability to focus on the most important responsibilities so their effort is not wasted on low-impact work. In this course, you will learn the skills to set priorities in light of your responsibilities and the organization’s overall strategy. You will also learn specific techniques to create focus, avoid distractions, and say no in a constructive manner.

icon-priority-settingBy the end of this course, you will be able to:

  • Clarify the organizational strategy that drives your priorities
  • Identify the high-impact priorities that align with the strategy
  • Focus your workload around your priorities
  • Say no to work that does not align with your priorities

Learning these skills will result in:

  • More time spent on meaningful work
  • Better outcomes on key drivers of success
  • Reputation as someone who makes a difference
  • Greater engagement with your career


Organization is about arranging your physical and mental environment in order to enable work without friction. Well organized people simply work with less effort: they don’t lose time hunting down documents, trying to remember what they were supposed to do after a meeting, or digging through their inboxes to find task information. Good organization seems effortless because it allows the individual to work without disruption.

By assessing your organizational habits and learning how to stay organized within the demands of your job and your own personal tendencies, you can learn how to operate more efficiently throughout your professional life.

icon-organizingBy the end of this course, you will be able to:

  • Assess your personal organizational habits & processes
  • Structure your physical environment to improve productivity
  • Convert incoming commitments into a reliable workflow
  • Sustain your organizational system

Learning these skills will result in:

  • Better organizational habits
  • More efficient workflow
  • Less lost or delayed work
  • Fewer lost or misplaced documents
  • Better teamwork

Taking Initiative

Some people seize opportunities, while others wait for events to unfold. In today’s fast-paced world, organizations need employees and leaders who can create opportunities out of their situations instead of sitting back with a wait-and-see approach. No matter how innately cautious or hesitant you are, you can learn to embrace the positives of a “just do it” mindset, identify barriers that can result in hesitation, and plan how to respond when obstacles arise. You can also learn to foster an environment that rewards action, learning, and personal growth.

In this course, you will learn specific repeatable elements of an action oriented mindset. You will develop the skills to value the positives of an action-oriented approach and create safety in order to grow your own comfort with taking action.

icon-action-orientedBy the end of this course, you will be able to:

  • Inspire determination for change
  • Embrace a “do it” mindset
  • Restart after encountering roadblocks
  • Strengthen your action orientation in concert with other professional values

Learning these skills will result in:

  • Greater eagerness to seize opportunities
  • More proactive behaviors at work
  • Increased confidence in your efforts

Team Building

Leaders need to be able to quickly form and maintain teams in order to leverage the talents of the people around them. Effective team-builders can focus the talent necessary to respond to changing circumstances and produce results that are more than the sum of the team’s individual talents. In doing so, they boost engagement by creating a strong sense of commitment, higher levels of trust, and better quality work. This course will develop the skills for creating and sustaining a high-performing team.

icon-team-buildingBy the end of this course, you will be able to:

  • Create and renew a shared team purpose
  • Build trust within your team
  • Promote healthy conflict within your team
  • Create commitment for team actions

Learning these skills will result in:

  • Better focus and alignment within the team
  • Increased comfort with team members
  • Robust dialogue and problem-solving
  • Better execution and follow through
  • More results-driven behavior

Time Management

Everyone has the same hours in the workday, but not everyone gets the same results out of that time. Some people struggle to stay on top of all their tasks, others bounce from crisis to crisis, and still others don’t know where the time went at the end of the day. Time management is the skill of using the time you have effectively in order to get the best results possible.

Learning time management skills enables you to better keep your commitments, produce high-quality work, and stay on top of a large number of responsibilities. Time management can dramatically improve the quality of your work life by reducing the feeling of being overwhelmed, minimizing deadline-driven crises, and enabling you to focus on work that allows you to make an impact.

icon-time-managementBy the end of this course, you will be able to:

  • Assess your personal time management habits
  • Manage responsibilities over a variety of time horizons
  • Build an effective schedule
  • Quickly determine what to work on now
  • Use time efficiently in team settings

Learning these skills will result in:

  • More time spent on high-impact work
  • Better time estimates
  • More productive and realistic schedules
  • Ability to say no to unimportant or distracting work
  • Better teamwork